We recently received the email below from Henry who wanted to let us know how pleased:
“Dear sir,

I along with six other parents of final year university students, recently engaged Marcella Cox to act for us with regards to a tenancy dispute at their rented accommodation.

The students had rented a property, which once they had moved their belongings into, had turned out to be unfit for habitation. Once this had been brought to the attention of the landlord and estate agent the situation escalated to the point that the landlord was refusing to release them from their tenancy. I sent over some rather patchy correspondence and Marcella set about writing to the agent and landlord. Despite having different points of view from some of the parents on what course of action to take(she had to speak to one separately) she drafted a brilliant letter addressing all the issues. This resulted in the landlord agreeing to release the students from their contract and getting back all their rents paid and deposits. She saw through all the written dialogue between the landlord’s solicitors and kept us in the loop.

As it is their final year, the students were naturally anxious that had this not been concluded so swiftly, it would have impacted their mental wellbeing. Marcella’s swift response to this crisis helped them enormously.

The other parents and I want to place on record our gratitude to this wonderful lady for helping us deal with what was a traumatic situation for both students and parents.

Sincerely,

Henry
A very grateful dad.